Zong serves Rs600 billion damage claim notice to PTA

by index360

Lahore: China Mobile Pakistan Ltd, which operates under the brand name of Zong in the country said that it has filed a claim notice of Rs600 billion against Pakistan Telecommunication Authority.

This claim was filed for compensation against investments and losses suffered by Zong due to its long-standing and unresolved issue of spectrum interference, said a Press release issued on Friday.

It may be recalled that Zong obtained a 900MHz spectrum band in 2007 through the acquisition of Paktel.

This allocated spectrum, since its inception, was noisy due to severe cross-border interference. This led to a reduced signal range, increased error rates, and data losses that eventually impacted the quality of service for customers.

Zong says that such interference caused increased customer churn and revenue loss.

This was particularly more harmful because other operators were allocated clean spectrum bands, which placed Zong at a direct competitive disadvantage.

Despite these issues, Zong claims it attempted to provide its customers with the highest quality of uninterrupted services. To achieve this and bridge the gap with its competitors, Zong had to make substantial investments, contributions and network rollout plans in order to operate a network amid interference.

Zong claims that it was interference in the spectrum that forced the company to erect the highest number of towers and network infrastructure in the country and has made the largest investments in the sector.

This has resulted in higher CAPEX costs (higher number of sites erected to compete with other operators with un-interfered spectrum bands), higher OPEX costs (higher operational expenses to manage the additional network), reduced quality of service (reduced coverage and indoor penetrability), customer churn (due to reduced quality of service) and consequent loss of revenue.

Zong maintains, and rightly so, that keeping radio frequencies/spectrum free from interference is the responsibility and mandate of the PTA & FAB. According to Zong, the PTA and FAB have admitted on record that both the bodies have failed to resolve this issue to date.

Instead, the PTA, through its determination, has ordered Zong to vacate its compensation spectrum. This will inevitably tilt the balance of competition in favor of other operators and will result in massive degradation of service quality for Zong’s more than 36 million customers across the country.

It must be mentioned here that this issue noisy spectrum and compensation band is currently pending before the Islamabad High Court in various petitions. Zong says that the determination by PTA appears to have been given in haste on a matter that is subjudice before the court.

Without prejudice to other remedies available under law, CMPak has served a Notice of Claim for the award of compensation and damages in the sum of Rs610,153,600,000 on account of allocation of interfered spectrum.

Since its entry into the sector, CMPak has made investments of approximately $2 billion, has installed 12,000 BTS Towers and has made further direct investments of $550 million by acquiring 3G and 4G licenses through open auction from the GoP.

In August 2019, Zong became the first operator to put Pakistan’s name on the short list of countries that had successfully tested 5G and became the first operator in November 2020 to connect the first successful international 5G call with Beijing, China.

Further, the company has contributed upwards of Rs140 billion to the national exchequer in the form of taxes since 2007, the press release added.

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